Customer care
Returns & Exchanges
This Shoezhub shoe exchange policy for Pakistan explains the 15-day process for eligible footwear.
15-Day Exchange Window
You may request an exchange within 15 days of delivery. Contact us before sending anything back so we can provide approval and return instructions.
- The item must be unused, unworn and unwashed.
- Keep the original box, labels, packaging, accessories and proof of purchase.
- Try footwear on a clean, carpeted surface so the sole remains unmarked.
Wrong or Defective Items
Report a wrong, damaged or defective item on the day of delivery. Keep the packaging and share clear photos plus an unboxing video so the issue can be verified.
Size Exchange
Size exchanges depend on stock availability. If the requested size is unavailable, we will explain the available options.
Return delivery charges are normally paid by the customer, except when Shoezhub sent a wrong or verified defective item.
Items That Cannot Be Exchanged
- Items showing wear, dirt, odour, sole marks, damage or alteration after delivery.
- Items missing the original box, labels, packaging, accessories or invoice.
- Requests submitted after 15 days.
- Sale or clearance items, unless the received item is wrong or verified defective.
Refunds are not offered for a change of mind or size preference. A refund may be considered if a paid order cannot be fulfilled because the product is unavailable.
Start an Exchange
Send your order number, reason for exchange and product photos through WhatsApp.
Contact Support