Frequently Asked Questions

Cash on Delivery is currently available. Shoezhub does not currently advertise prepaid payment.

Contact us as soon as possible. A change may be possible before processing, but it cannot be guaranteed after dispatch.

Choose your shoes and size, add them to your bag, and check out with your full address and phone number. You pay when the courier delivers your order.

Yes. Cash on Delivery is available across Pakistan. Please keep the payable amount ready when the courier arrives.

The courier or our team may call you about your delivery. Check your city, area, street and landmark before you submit, so your order is not delayed.

Standard Cash on Delivery shipping is PKR 250 per order.

Estimated delivery is 2 to 4 business days for metro cities and 2 to 6 business days for outskirts or remote areas. Courier coverage, holidays and weather can cause delays.

We deliver across Pakistan. Metro cities usually take 2 to 4 business days. Outskirts and remote areas usually take 2 to 6 business days.

Orders normally need 24 to 48 business hours for processing and packing. Business days do not include weekends and public holidays.

Courier coverage, weather, busy seasons or an incomplete address can cause delays. Message us on WhatsApp with your order number and the phone number you used at checkout, and we will help.

Use the Shoe Size Guide and compare your foot length with the product's listed size information. Contact us before ordering if you are uncertain.

Eligible unused items can be requested for exchange within 15 days of delivery, subject to the Returns and Exchanges policy and stock availability.

Measure your foot and compare it with the Shoe Size Guide. Our men's shoes come in EU 40 to 46 and our women's shoes in EU 36 to 41. If you are still not sure, send your foot length and the shoe you like on WhatsApp.

Size exchanges depend on stock. Contact us within 15 days of delivery, before you send anything back. The shoes must be unused and unwashed, in the original box with labels.

Return delivery is normally paid by the customer. If we sent a wrong item, or the item is verified as defective, we cover it.

Tell us on the day of delivery. Keep the packaging and send clear photos and an unboxing video, so we can check the problem.

Refunds are not given for a change of mind or a size preference. A refund may be considered if a paid order cannot be sent because the product is not available.

Items that show wear, dirt, smell, sole marks or damage. Items without the original box, labels or invoice. Requests made after 15 days. Sale or clearance items, unless the item is wrong or verified defective.

Shoezhub currently operates as an online footwear store serving customers across Pakistan.

Message +92 305 320 1160 on WhatsApp or email rana42656@gmail.com.

See our Shipping and Delivery, Returns and Exchanges, Privacy Policy and Terms and Conditions pages.